Do you feel taken advantage of?
Relationships are the heart of every community bank. But what happens to those relationships when customers have pre charge-off delinquent overddrafts or past due loan accounts? Even worse, what happens when those clients default and the account goes to collections? All of a sudden, trust is broken and the relationship you worked so hard to establish is strained. Not to mention, the financial stability of your bank could be at risk.
We treat your customers as if they were our own.
Community Trust Restored
At Darnel, we understand the delicate balance between accountability and lending a helping hand. Like you, we know that maintaining a healthy relationship with clients throughout the collections process is essential to guarantee:
Improve your Financial Stability and Client Relationships with our two Services:
Connect
We serve as an extension of your team to collect pre charge-off delinquent overdraft and past due loan accounts.
Restore
Third-party debt collection services for post charge-off defaulted accounts.
Proudly Serving
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Complete our intake form to help us understand how we can best serve you.
Let's Talk
Schedule a conference call to clarify any service questions you may have.
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Launch
Start increasing revenue and improving client relationships.
Testimonials
Lori T., CXO
United Bank became a Darnel client in 2021. The implementation and transfer of our collection practices were completed with ease, and each Darnel employee has been helpful and accommodating. We share a great communication exchange between our teams, and all of our requests are managed timely with attention and accuracy. They are a great partner for any community bank needing their services.
Miranda F., Loan Administrator, SVP
Pinnacle Bank has partnered with Darnel, Inc. for years. They are a trusted vendor and an integral part of our team. Having Darnel handle the important task of pre charge-off and post charge-off customer calls allows Pinnacle Bank team members the ability to concentrate on other duties. As a company, Darnel is equipped to handle customer contact in a timely manner, which one person working internally at the bank could not do. We appreciate working with a company who knows how important our customers are to us and treats them with courtesy and respect. Thank you, Darnel.